Q : Why does my previous User login details not work
A : We have launched a new and upgraded website. Unfortunately you will therefore have to re-register.
Q : I have registered but cannot bid
A : Without uploading a valid ID document you will not be given bidding access. Should there be an outstanding invoice on your account bidding access will also be removed. Should this be the case please contact administrators before making a payment as goods could have been resold allready.
Q : Why does certain lots end later than specified time ?
A : Whenever a bid is placed in the last 2 min of a lot time, the system will automatically extend the lot time by 3 min to ensure that the previous highest bidder
has the opportunity to counter bid, should he wish to. This extension is also valid in the extension time. This function is also know as "sniper protection".
Q : What is auto bidding ?
A : Auto bidding is a feature in our auction that automatically bids on your behalf.
Q : How do I set my auto bid ?
A : Click on the gear icon, located under the lot time. This will open the auto bidding slot. Enter the maximum amount that you are willing to pay for the lot. (keep in mind the 10% commission that will be added to the bidding price). Place your bid.
Q : How does auto bidding work ?
A : The auto bid feature bids on you behalf. Each time someone bids against you, the system will automatically place your bid, until you have either won the lot, or your
maximum amount has been reached.
Note that although other bidders can see that there is a autobid set on your username, they can not see your maximum amount.
The system will not automatically jump to your highest bid, but simply bid against another bidder in the specified increments on your behalf.
Q : Who is bidding against me ?
A : Select the small hand icon on the lot. The bidding history will be displayed, and you will be able to see each bid that has been placed on that lot.
Q : Why does the site seem slow to load ?
A : Tough there can be a few factor involved we sugest you check your " lots per page selection"
This can be set at the bottom or top of the page, right hand corner after the last lot apearing on that page.
Select the amount of lots per page according to your signal strenght. eg - for slower connections dont select more than 36 lots per page.
Q : What is " show my active lots" ?
A : Once you have placed a bid on a lot, it will automatically be listed under your active lots. This is also known as a "watchlist".
This feature allows you to keep an eye only on the lots that you are interested in, instead of the complete auction.
Q : Where do find my invoice ?
A : Once all the lots have been finalized, the system will automatically generate bidder invoices.
(This will take aprox 15 min after the finalization of the last lot )
Select : Menu / Auction / Bidder Invoices.
An email with your invoice will also be mailed to the registered email adress.
Q : How do I pay ?
A : Payment methods available are : EFT / Cash and Card.
Keep in mind that all goods have to be paid within 48 hours after the conclution of the auction.
Q : Where do I collect ?
A : Good can be collected at 16 Karee Str, Pumulani, Pretoria.
Weekdays 08h00 - 17h00. Saturdays 08h00 - 14h00.
Q : How do I arrange for courier ?
A : Should you wish for us to assist you with a courier you are welcome to contact us via email : firstname.lastname@example.org or per whatsup
for a quote on courier services.
Should you wish to arrange your own courier, please let us know in order for us to get your parcel ready for collection.